Hello everyone,
I'm a new owner of a Surface Pro 2 128GB (it has arrived yesterday).
I'll try to explain my problem/doubt about the connector of the power adapter:
I noticed that one of the contacts (the second from the wire) is pulled into the connector and it seems to have some rubber or plastic not well manufactured that prevent it to correctly positioning as the other three.
The power adapter charge the Surface correctly but I think that contact can't touch the corresponding on the Surface.
Anyway I don'like to have something not well functioning considering how much I payed for this device.
So:
1) can you confirm that my connector is not normal?
2) If I call the assistance I have to send all the Surface and power adapter or just the power adapter? How much time the assistance procedure take?
Hoping to explain myself, I wait for your advice.
Thank you
Max91
I'm a new owner of a Surface Pro 2 128GB (it has arrived yesterday).
I'll try to explain my problem/doubt about the connector of the power adapter:
I noticed that one of the contacts (the second from the wire) is pulled into the connector and it seems to have some rubber or plastic not well manufactured that prevent it to correctly positioning as the other three.
The power adapter charge the Surface correctly but I think that contact can't touch the corresponding on the Surface.
Anyway I don'like to have something not well functioning considering how much I payed for this device.
So:
1) can you confirm that my connector is not normal?
2) If I call the assistance I have to send all the Surface and power adapter or just the power adapter? How much time the assistance procedure take?
Hoping to explain myself, I wait for your advice.
Thank you
Max91