Sometimes it can take a while before you get a response, but in most cases you will get a reply.
Still it would be really nice to hear some more "success stories". If you follow this site long enough you would think Surface devices in general are a bad choice, but that is more or less because a lot of people only find their way to a community like this when something is wrong.
Please do share your fun stories and good experience with your Surface Go here as well. Let people know how happy you are with this device opposed to an Android or iOS device