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Old pens not syncing

surfacepen

New Member
Hey just got a new surface 7 after owning a surface 4. I had two surface pens with my 4 and while both work on my 4. Neither is syncing to the 7. One syncs and the top button works but it doesn't write and the other the 7 won't even recognize. The whole point of upgrading to a 7 was to use these pens. Any help appreciated everything I've been able to find online hasn't worked.
 

jnjroach

Administrator
Staff member
Are you saying that they won't pair with your new device? Do they work inking?

A couple of troubleshooting techniques -

Reboot the pen by removing the nib and battery and putting them back in
Replace the Quad-A battery
 

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