BestBuy staff never has any clue.
It's an "expectations thang," Mitchell. When you, or for that matter, most anyone in this forum, walks in to a general merchandise store like Best Buy, the odds are high that you will know more about computers than the sales associate who serves you. And, if your attitude precedes you, you probably won't get good service, either. Most people don't like to be made to feel small or dumb. If they were as smart as you, they probably wouldn't be working at Best Buy for a few bucks an hour.
It may surprise you to know that Best Buy is one of the highest ranked retailers for customer-centered service. Given the turmoil they have had in the last few years, I think it astonishing that they have been able to maintain that rating.
A little story for you, Mitchell:
A ferry boat operator was approached by a man who wanted to go to the town across the river. He asked the ferryman, "What are the people like over there?"
The ferryman responded, "What were the people like where you came from?"
The prospective passenger said, "They were the meanest, nastiest, most self-centered people I ever saw."
The ferryman replied, "I expect that you will find the people over there pretty much the same."
Later in the day, another man came along seeking passage, and he, too, asked the ferryman, "What are the people like over there?"
The ferryman responded, "What were the people like where you came from?"
The passenger replied, "Nicest bunch of people you would ever want to meet -- generous, kind and always ready to help someone who needs it."
The ferryman replied, "I expect that you will find the people over there pretty much the same."
Be well,
Russ