I am in a chat with Microsoft Support to see if my power cover will work. My Power Cover is still not being recognized.
Things I have tried so far:
-I have updated Microsoft and installed all the latest Microsoft updates.
-I plugged in a friend's keyboard cover (not power keyboard) and his worked just fine on my SP
-I went back to Best Buy and they tried another power keyboard on my SP and it didn't work either. They also tried to hook it up to a display model and both mine and their power keyboard didn't work. (Probably Best Buy got a bad shipment? )
-I have charged my Surface Pro to 100% and the other icon that is supposed to appear that shows how much power the power cover has, still hasn't appeared
-Everything in this website, I have tried:
https://www.microsoft.com/surface/e...d-drivers/troubleshoot-power-cover#recognized
-I went to
Download Surface Pro and Surface Pro 2 firmware and driver packs from Official Microsoft Download Center and downloaded the march update "March2014SurfacePro.zip" and i extracted this file and went to March2014SurfacePro\8.1\Microsoft\SurfacePowerCoverFwUpdate and i right clicked on "SurfacePowerCoverFwUpdate" and clicked "install". I received a message that this installed correctly then I rebooted the surface. I also installed all the .inf files in the 3 folders inside of March2014SurfacePro\8.1\Microsoft\FW and rebooted
I will keep the forum informed if I hear anything useful from Microsoft Support.
UPDATE:
Ha, microsoft support does not know what's going on and is willing to send me a new power cover. I told them that I'm just going to best buy to try to get an exchange done.