Update... When doing the reset after all looked well, the video of Cortana guiding us through the steps turned into a negative, as in blue was yellow, etc. Very broken pixels...
I finished the setup, all looked great, and after only installing the windows updates and the mouse, the thing seems good, except at times, on battery, it doesn't seem to want to stick to a light level (I did turn off auto). It often flips from the very low brightness I want to full brightness. (I need to use this at night at low brightness.) It does seem to work OK if I allow it to choose the light level, etc.
I spent the evening testing a variety of settings and then searching more online.
I found these two posts, which describes my experience exactly. It appears to be a conflict between Intel drivers and surface pro settings. Basically, it can't decide what light level to be on.
If anyone thinks this is a hardware issue, please let me know. Tomorrow is probably my last day to return it for a new one.
https://answers.microsoft.com/en-us...ightness/28f16534-42c8-4594-a77f-7dcaffa23826
https://answers.microsoft.com/en-us...-battery/e91b8214-1a6b-4517-b9a9-3464ca270a1a
Sent from my SAMSUNG-SM-G935A using Tapatalk
I finished the setup, all looked great, and after only installing the windows updates and the mouse, the thing seems good, except at times, on battery, it doesn't seem to want to stick to a light level (I did turn off auto). It often flips from the very low brightness I want to full brightness. (I need to use this at night at low brightness.) It does seem to work OK if I allow it to choose the light level, etc.
I spent the evening testing a variety of settings and then searching more online.
I found these two posts, which describes my experience exactly. It appears to be a conflict between Intel drivers and surface pro settings. Basically, it can't decide what light level to be on.
If anyone thinks this is a hardware issue, please let me know. Tomorrow is probably my last day to return it for a new one.
https://answers.microsoft.com/en-us...ightness/28f16534-42c8-4594-a77f-7dcaffa23826
https://answers.microsoft.com/en-us...-battery/e91b8214-1a6b-4517-b9a9-3464ca270a1a
Sent from my SAMSUNG-SM-G935A using Tapatalk