update: microsoft complete has taken care of me. I got my new replacement on the spot! I guess its a blessing in disguise because with out breaking my screen, I wouldn't know about complete and it would be something I would of purchased if I knew about it from the start.
My dealings with people at the MS store and the online support team have been terrific.
you get a grace period of 30 days, so don't feel guilty. the policy is back dated to the day you bought your device anyway. if you bought it 30 (or 45 days) days after you purchased your SP3 you would have lost a month of coverage....No, I don't disagree. It's dishonest to buy a policy to cover something that's already broken, unless the cover stated it was retroactive, it that would basically be fraudulent. But it is indeed one of these kind of "you you don't tell I won't tell" cover policies. By offering the policy for a select time after purchase as a show of flexibility to customers, they are willingly accepting that the policy will end up covering devices that broke within that time frame. ..
update: microsoft complete has taken care of me. I got my new replacement on the spot! I guess its a blessing in disguise because with out breaking my screen, I wouldn't know about complete and it would be something I would of purchased if I knew about it from the start.
moral of the story....open your new toys on a mattress....
So glad it worked out for you, more importantly they kept you as a current and future customer.
My dealings with people at the MS store and the online support team have been terrific.