First hour with Surface Pro: It turned off alone and now It doesn't turn on!

[Spaniard]

First hour with Surface Pro: It was working right but It turned off alone and now It doesn't turn on! I have tried all of this:

Surface Pro Power | Surface Pro Battery | Surface Pro won't turn on

Any idea before using warranty and having to wait a lot of time? :mad2: :disappointed: :cry: :angry:

 

[TeknoBlast]

I had this happen to me when I had the RT model. I freaked out because I think it was after the warranty period and I didn't purchase the extended plan. Anyways, all I did was hold down the power button for a few seconds, while unplugged. After several minutes, I plugged the power back and held the power button for a few seconds longer than usual.

After that process, the Surface powered back on like normal and never had the issue again.

 

[Spaniard]

Thank you. It didn't work.

 

[Spaniard]

It just turned on! I waited more minutes before trying! Thank youuuuuuuuuuuu!!!!!!!!!!!!!!!!!!

 

[tonyz3]

Yikes. Glad it worked out. I know you have been waiting for your SP. Just out of curiosity have you rechecked to see if any additional updates are ready. Some took a few tries before showing up. Check both in metro and thru the desktop updater.

 

[Krooked]

Yeah, it's a bug. I had the same scare during my first week.

Sleep seems to get confused, and when it does, it can be frustrating. Hopefully this will be fixed soon.

 

[Lolvo]

That's great, glad you got it fixed. Let's hope for no more kinks with your new SP!

 

[hogwldfltr]

Any comment on battery state or temperature of the unit at the time of the problem?

 

[dlacaba]

This used to happen to me a lot (2-3X per day). After doing a refresh, it rarely happens. Maybe once every other week, it's usually just asleep and holding down the power button will turn it on or in some cases, completely off, then I just press it again to turn it on.