display driver problem, keeps recovering

[kundas1]

hello, I just bought the Surface 2 a week ago and I am having trouble with my tablet already, it keeps telling me my display driver has stopped responding and has recovered, and this will happen 20 times a row. I have done all updates so I don't know what the problem could be but it still functions perfectly. I'm wondering if I should return it to the store where I purchased it as this issue might be a hardware problem...what do you guys think? will a future update fix this, or is it an impending hardware disaster looming in the future? I searched google (which led me to this forum) for 2 days trying to find if anyone else is having the same trouble as I was, as I am thinking this just might be a bad driver update or something, But I didn't find anything.

 

[tdespain]

I had this problem and since installing the Intel driver, I have not had this issue.

 

[kundas1]

how do I get this intel driver?

 

[tdespain]

I believe this is the page you want https://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=3719&DwnldID=23405&lang=eng&iid=dc_rss but there is a thread around here with the link to the latest driver. That's where I got it from

 

[kundas1]

ok thanks, but that is for the pro I don't see anything for the RT..

 

[jnjroach]

The Surface 2 uses an NVIDIA GPU that is part of the Tegra4 SoC, you'll only get updates for it via the Firmware Updates.

 

[kundas1]

ok that's what I thought, looks like I might have to take this device back, but it only does it when I wake up the device, not during usage. but it is still annoying that it pops up 10x for the failure.

 

[jnjroach]

What programs are you using when it crashes? Are you playing games, such as HALO Spartan Assault, Asphalt 7 or 8? The driver could be crashing due to over heating.

 

[kundas1]

please re-read my post :wink: but I just realized it is only doing it when in sleep, NOT DURING USE. I find that very strange in itself... also I find the back heats up a lot during gaming when I play the pinball FX game, is that normal? can someone who has a Surface 2 play halo or pinball and tell me if the back upper right corner (when looking at the screen) heats up? as maybe I'm thinking this is a hardware issue and I should take it back!

 

[kundas1]

sorry, also I forgot to mention that when I connect splashtop to my computers it is blurry, my other tablet I had was never blurry. is it because the Surface 2 is higher resolution? or is that an anomaly from the bad display drivers?

 

[jnjroach]

Did this start after you installed the SplashTop App? Its possible it is crashing the driver. I know that you said it happens when it comes out of sleep, but the over heating can impact the system state and the evidence happens exiting the S0iX state....

 

[kundas1]

I don't know when this started happening, and as for last part of your post, I have no idea what your saying lol so should I un-install splashtop and see if this fixes the problem, or un-istall then re-install?