Charging issues

[rege0039]

Hi,

I'm new here and think this might be an old problem but m Surface Pro 2 won't charge.

Left it charging all night and it stayed at 13%. Turned it off and on an it now says 'plugged in, not charging'.

Had a look around and it seems like a known problem. Any known fixes other than a 30 mile drive to replace or refund it ?

Thanks for any/all help.

 

[Jasmine]

Nope, your best bet is an exchange, assuming that's what you want.

I have the same issue. Sometimes it charges, sometimes it doesn't. Either way, I'm getting a terrible battery life -- averaging 3 hours or so.

 

[rege0039]

It does seem to be charging and giving my normal battery life (6-8 hours) but the percentage displayed on the desktop doesn't seem to change.

It knows it's charging and then stops charging, presumably when it is full.

 

[Jasmine]

Yep, the same thing happens to me too. Mine won't update unless I restart.

 

[Dane]

http://www.surfaceforums.net/forum/...54-battery-charging-problem-new-firmware.html

Edit. On second inspection, mine still isn't functioning properly after following these steps.