StephanieD
New Member
A Surface Pro 7 recently upgraded from Windows 10 to 11 has stopped most every function except the screen powering on and I'm at a loss for what to try.
I have the Surface connected to a Surface dock and when the Surface 7 is on the BIOS screen all accessories work. But as soon as the Surface boots into Windows, nothing works.
The screen doesn't work, the mouse and keyboard don't work.
I'm unable to boot to USB (not recognized).
I'm unable to sign into the Surface (no keyboard is recognized).
What works:
It powers on. The Surface displays the Microsoft logo and shows the login screen.
It charges, I think. The charge icon isn't visible on the screen.
The clock advances correctly.
I can boot in the BIOS and the touchscreen works on this screen.
While in the BIOS screen the external USB mouse and keyboard both work.
What doesn't work: Nearly everything else.
When it starts up and goes into Windows:
The touchscreen doesn't work.
The touchscreen keyboard does not appear.
The USB-A port doesn't work.
The USB-C port doesn't work.
The detachable keyboard has no effect on the Surface.
A normal wired USB keyboard and mouse have no effect on the Surface. In fact, they have no power (no lights on either device).
Despite being connected to an ethernet cable on the Surface dock, the Surface 7 does not display an internet connection icon. It stays showing the globe and "no" slash symbol.
What I can I do with this? I obviously suspect some Windows update has bricked this Surface 7 but what can be done?
Is there a way to get it to recognize the accessories? Just getting a keyboard to work would be huge because then I could try different boot methods.
Can I force it to boot to a USB?
Can I get it into recovery mode to erase it without a functioning keyboard?
Any help is welcome!
I have the Surface connected to a Surface dock and when the Surface 7 is on the BIOS screen all accessories work. But as soon as the Surface boots into Windows, nothing works.
The screen doesn't work, the mouse and keyboard don't work.
I'm unable to boot to USB (not recognized).
I'm unable to sign into the Surface (no keyboard is recognized).
What works:
It powers on. The Surface displays the Microsoft logo and shows the login screen.
It charges, I think. The charge icon isn't visible on the screen.
The clock advances correctly.
I can boot in the BIOS and the touchscreen works on this screen.
While in the BIOS screen the external USB mouse and keyboard both work.
What doesn't work: Nearly everything else.
When it starts up and goes into Windows:
The touchscreen doesn't work.
The touchscreen keyboard does not appear.
The USB-A port doesn't work.
The USB-C port doesn't work.
The detachable keyboard has no effect on the Surface.
A normal wired USB keyboard and mouse have no effect on the Surface. In fact, they have no power (no lights on either device).
Despite being connected to an ethernet cable on the Surface dock, the Surface 7 does not display an internet connection icon. It stays showing the globe and "no" slash symbol.
What I can I do with this? I obviously suspect some Windows update has bricked this Surface 7 but what can be done?
Is there a way to get it to recognize the accessories? Just getting a keyboard to work would be huge because then I could try different boot methods.
Can I force it to boot to a USB?
Can I get it into recovery mode to erase it without a functioning keyboard?
Any help is welcome!
