Russ
Active Member
I have three desktop machines running Windows 8: Win8-1, -2 & -3. Each of them had been running Avast AntiVirus Pro, with a couple of weeks left on their subscriptions. The Win8 Upgrade Assistant did not complain about them, but neither, as I found later, did it report that the software was compatible.
Today, I decided to uninstall the program from all three machines, which I did in sequence -- started one, went on to the next, etc. By the time I got back to the first (Win8-2), and re-booted it, I found an inoperable keyboard. I puzzled over that for a while, then checked on Win8-1 -- same problem. On to Win8-3, and, you guessed it -- same problem. I was able to fix Win8-3 with a Restore to earlier time. On Win8-1, all my restore points were gone! That's my dual-boot machine, so I booted Win7. Assuming that it was too much for coincidence, I went to the Avast forum and rummaged around until I found a post on that very subject, citing a link to a guy who had (mostly) solved it. Here is the link:
Keyboard Not Working due to Missing or Corrupt Drivers (Code 39) | RyanTAdams.com
I used his manual method, because, given the date on his page, the REG file he mentions clearly was not written for Win8. I tried the registry edit on Win8-2, and it worked! I tried it on Win8-1 and it did not work. I have not found a solution yet. The Repair function on the Win8 disc does no good. Fortunately, that is my dual-boot machine, so I am working in Win7 and letting the Win8-1 problem wait for tomorrow. We're supposed to have snow and sleet tomorrow, so it will be a good day to tackle it. Worst case, I'll just dump Win8-1 and re-upgrade from Win7-1. That is a lot less work than a "refresh."
It is not clear to me, yet, what I should have done to avoid the problem -- maybe do the registry edit before the Uninstall. I dunno, and am not curious enough to retrace my steps to find out.
Film at Eleven -- tomorrow, if the ice don't break my DSL line.
Regards,
Russ
Today, I decided to uninstall the program from all three machines, which I did in sequence -- started one, went on to the next, etc. By the time I got back to the first (Win8-2), and re-booted it, I found an inoperable keyboard. I puzzled over that for a while, then checked on Win8-1 -- same problem. On to Win8-3, and, you guessed it -- same problem. I was able to fix Win8-3 with a Restore to earlier time. On Win8-1, all my restore points were gone! That's my dual-boot machine, so I booted Win7. Assuming that it was too much for coincidence, I went to the Avast forum and rummaged around until I found a post on that very subject, citing a link to a guy who had (mostly) solved it. Here is the link:
Keyboard Not Working due to Missing or Corrupt Drivers (Code 39) | RyanTAdams.com
I used his manual method, because, given the date on his page, the REG file he mentions clearly was not written for Win8. I tried the registry edit on Win8-2, and it worked! I tried it on Win8-1 and it did not work. I have not found a solution yet. The Repair function on the Win8 disc does no good. Fortunately, that is my dual-boot machine, so I am working in Win7 and letting the Win8-1 problem wait for tomorrow. We're supposed to have snow and sleet tomorrow, so it will be a good day to tackle it. Worst case, I'll just dump Win8-1 and re-upgrade from Win7-1. That is a lot less work than a "refresh."
It is not clear to me, yet, what I should have done to avoid the problem -- maybe do the registry edit before the Uninstall. I dunno, and am not curious enough to retrace my steps to find out.
Film at Eleven -- tomorrow, if the ice don't break my DSL line.
Regards,
Russ
