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I think this was my problem as well.

You'd go through whatever service site you got it from. Although you're probably beyond any kind of return date. I'm also not sure how they would pro-rate that. Why would you want to cancel now though? Extended warranty is a good thing.

I guess they didn't learn much from the xbox support days. I think it's similar support problems there.

Are you able to repair those apps or do a system rollback/restore?

Gaming should be solid, wouldn't say 50fps but but check out a YouTube channel called surfaceprogaming -great reviews there with different games that nay help give you an idea as to performance. By far the surface pro 2 does better though. I have a pro, and play steam games without issues...

I originally had problems getting my pro to work on TVs (never monitors though). My issue came down to my screen resolution/dpi settings. I spent about 15 minutes trial and error and also thought the cables I had were faulty. Once I had changed those display settings up it worked just find...

Thanks for linking that. Had no idea that project was going on and not sure how I missed it! Think I will be supporting that goal.

Was this with accidental damage or coverage or just normal warranty? Sucks that they took so long to get back to you

I don't think they do. Not even the stores will really do them unless you find the right store manager to work with. Nearest store for me is also pretty far away, 3+ hours. I wish they partnered up with Best Buy to do more in store. They put their logos up and everything and have all this...

What's funny about the whole "units in stock" thing. They had so many they were just downright giving away for awhile - and so many units that they wrote off...I can't believe all of the sudden they're just out of stock. It's like once the price fell to the right point everyone just bought the...

I don't know that the recovery image on your Surface pro is Windows 8.1, I think it's 8. I think this is the second time I've asked myself this so I really need to look into it. In either case - you can try doing a complete system recovery and if it uses the recovery partition I would think it...

Hmm that's pretty strange. A few thoughts... 1. Have you already tried obtaining the USB mass storage drivers and manually installing them (try this with and without the docking station plugged in)? 2. What OS is your desktop and laptop? Windows XP, 7, 8? 3. Maybe this is or isn't an...

I'm in the same boat as the OP with customer care, but just know test apple can be far, far worse. :). I received a defective refurb for warranty exchange and had to wait 3 days to be told to send it back and wait 2 weeks to try the whole process again. By the time this is wrapped up a 2-3...

OK - Now I'm upset. Special "CARE" team really...didn't do anything special. Feb. 4th - initiated my advanced exchange. Feb. 7th - received a defective refurb. Immediately contacted Surface support team and my case was escalated to Surface special "Care" team for resolution. Feb. 12th -...

Awesome! That's been my past experience with Microsoft truly. Like I said, crap can happen and I'm not really upset yet. I was told 2-3 additional days for resolution so I'm giving them today to come up with something. *crossing fingers*

Even better - MS puts a "hold" (or at least they did for me) on your credit card (I can see it pending in my bank) for sending you advanced exchange. We should be able to do the same when sending in our own units for repair or exchange. That way - if something happens and you never do get a...

Thanks for updating! I'm in a similar boat myself. I was told Friday that after receiving my defective refurb unit that my case was escalated up to a "special" team that would take care of my case. I was told 2-3 business days so I guess I'll hold out to tomorrow but I'm starting to think...

Welcome!

I had a hardware driver installation issue when I first got my surface with a USB ethernet cable (believe it or not Microsoft branded too intended for Surface products). Not sure if you've looked at this yet but I had to go into the older Windows update menu, not the Metro Windows Update, to...

The complete system refresh (I would think) should bring you back to Windows 8, the factory image right out of the box. If you can get a Windows 8 disc in general - you should be able to repair your install and maybe try the system refresh again. But my understanding is that you recovery...