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yep, hard reset did it for me too....thanks all! microsoft support (phone and IM) were NO help at all

I've had the SP2 for about a week. Today, noticed that even when unplugged, the battery was still showing 100% after about 30 minutes of use on battery. That seemed odd. So....ran a powercfg /batteryreport in the cmd prompt and interestingly enough, it tells me I have 23,576 mWh in full...