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Solved Windows surface pro 4 not charging

gtaran02

New Member
So today i decided to upgrade my surface pro 4 m3 for the surface pro 4 i5. The problem i have is that my surface is not charging my battery says "connected but not charging" and as soon as i unplug the charger my surface turns off. I was wondering if anybody knows how to resolve this issue.
Thanks
 
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gtaran02

New Member
Yes the light on the connecter turns on, i dont think its my charger.
I could return it but it was the last one in my city i would have to order one from best buy. I really dont want to do that
 

leeshor

Well-Known Member
Did you get it from a Microsoft Store? If so they can check it out. Even Best Buy might let you test one of their chargers.
 
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gtaran02

New Member
Yup my battery was the problem i ended up returning it. And getting me a new one so far ZERO problems![emoji854]
 

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