W WebEngr New Member Sep 5, 2015 #1 I have tried repeatedly to do the Win 10 upgrade. It says it is ready. But when I start the process it hangs on the first Quick Check step on my Surface Pro 2. Tries disabling my Bitdefender but no help. What can I do?
I have tried repeatedly to do the Win 10 upgrade. It says it is ready. But when I start the process it hangs on the first Quick Check step on my Surface Pro 2. Tries disabling my Bitdefender but no help. What can I do?
leeshor Well-Known Member Sep 5, 2015 #2 Welcome to the forum Bitdefender may indeed be the issue but you may need to uninstall it. It's not easy to totally disable all the components.
Welcome to the forum Bitdefender may indeed be the issue but you may need to uninstall it. It's not easy to totally disable all the components.
OP W WebEngr New Member Sep 6, 2015 #3 leeshor said: Welcome to the forum Bitdefender may indeed be the issue but you may need to uninstall it. It's not easy to totally disable all the components. Click to expand... I uninstalled Bitdefender and that did not solve the problem.
leeshor said: Welcome to the forum Bitdefender may indeed be the issue but you may need to uninstall it. It's not easy to totally disable all the components. Click to expand... I uninstalled Bitdefender and that did not solve the problem.
G GreyFox7 Super Moderator Staff member Sep 6, 2015 #4 Some have had to Refresh or Reset 8.1 to clear up upgrade issues.
