Where to report problems with the Surface?

[Danja91]

How can I contact Microsoft regarding support for the surface via email? I went to the Surface support page and all they have is phone and live chat. The latest video driver update broke almost all of the programs that I use for work (PyMol, Visual Molecular Dynamics, Xwin Server, AutoDock Tools), all of which was fixed by a rollback. I want to let them know about the compatibility problem so that they can fix it for the next iteration.

Thanks!

 

[malberttoo]

Looks like Phone or Chat are your only options...

 

[J515OP]

You can post to the community Surface - Microsoft Community.

 

[Danja91]

Cool, thanks. I ended up pasting my question into the live chat. Hopefully there'll be an updated driver within a few weeks. The problem was amusing because I googled the error messages that I was getting and a lot of people were able to fix them by updating their Intel 4000 video driver. That gave me the idea to roll back my driver, and sure enough it worked. I'd love to know what the conflict is.

 

[J515OP]

Did you update the driver from MS or Intel?

 

[Danja91]

MS; it was actually an automatic Windows Update.

 

[vinumsv]

MS; it was actually an automatic Windows Update.

update your driver from Directly from Intel for HD4000