Surface USB 3.0 Issues

[Twinstar]

Hey there,
every time i plug my 3TB HDD (USB3.0) into my Surface Pro 3 (i3) USB port it play's the "plugin" sound over and over again. The HDD doesn't show in the browser.

plot twist: If i use a USB 2.0 cable the HDD shows up instant in the browser. I don't have any other USB 3.0 devices to test this, so is the Surface 3 Pro i3 edition just equipped with a USB 2 port??

 

[GreyFox7]

If this HDD is USB powered its probably drawing more power than the SP3 provides. Try using a USB Y cable with one end plugged into the power adapter or use a powered USB Hub.

Or Maybe that cable is bad.

 

[Twinstar]

Its extra Cable powered, and work on my PC, HTPC and even on my Smart Phone =D

 

[GreyFox7]

Its extra Cable powered, and work on my PC, HTPC and even on my Smart Phone =D

Well that seems to narrow it down

 

[ptrkhh]

I have the i3 SP3, and its working fine with my USB3.0 500GB HDD. Try using a USB hub, and lets see how it will end up.

 

[Tsurugaya]

What is the power out spec for the USB 3 port on the SP3? I've googled like crazy but can't find it.

 

[Nicola]

That's not a power problem. You probably have a defective USB port and/or a defective USB cable. The USB 3 connector has additional pins in the back and maybe the contact is not perfect.
You can try swapping the cable.

 

[drolem]

That's a known issue with certain external hard drives. Is that a WD by any chance?