Surface RT and Adobe Flash Player

[livefats]

My Surface RT no longer allows me to view websites with Flash, including BBC iPlayer. Two weeks ago I did not have this problem. Going onto the Adobe Flash Player site, I cannot see the Flash images designed to test whether Flash is installed, but it will not let me install Flash - I get the error message that Windows 8 already has Flash enabled when I try to do so.

Any help gratefully received.

Thanks,

Jane

 

[Omni]

I'm not sure if this will work but try resetting internet explorer to default settings. You do this from desktop ie, settings icon, internet settings then the advanced tab.

 

[livefats]

Thanks for the idea, Omni. It hasn't worked, however. I wonder if BBC iPlayer is using a version of Flash that the Surface can't run? On the other hand, it doesn't explain why on the Adobe Flash Player page the swf display still shows as a grey box suggesting that Flash is not installed!

 

[machistmo]

Is this in METRO IE or Desktop IE?

 

[Omni]

I've just tried and BBC player works fine for me in both desktop and modern ie.

If you go to desktop control panel and open 'System and Security' there is a Flash Player option. Open that and delete all the data. There are a couple of options to do so in the tabs. See if that works.

 

[machistmo]

sounds like a whitelist issue with the Modern UI IE.

 

[livefats]

Apologies for the late reply - we've been away out of wi-fi for a couple of weeks.

Thanks for your help. Machistmo: it was both IEs, unfortunately. Omni: thank you: tried the delete data, then another reset to default, and now all is good. Very helpful indeed - what a great resource this forum is! Thanks, guys.

 

[Omni]

Pleased you got it sorted