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Surface Pro 5 dies after showing Surface logo

Alattar

New Member
Hi everyone,

I would really appreciate your help.

I got a Surface Pro 5 from someone.
When I plug it, it boots the Surface logo for a few seconds then dies.

I tried to boot into the bios which I was successful but also after 5 seconds just dies.

I have already removed the LCD but still I do not see anything wrong.

What do you advice?

Thank you in advance
 

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Ukuzo

New Member
Hi Alattar!
Did u find what was the problem?
I have same issue on my SP5. I try to turn it on, I see the logo for a couple of seconds and that's all. I tried using 2 buttons method but nothing works.
 
OP
A

Alattar

New Member
Unfortunately, I did not reach to any solution.
I disputed the issue with the seller and they agreed to refund me to total price.

When I reached out to Microsoft, they said I would need to apply for a placement device and pay for the refurbished one
 

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