Surface Pro 4 ownership experience survey:

[optical1]

Seeing some of the posts in this forum lately, it would be easy to assume that the Surface Pro 4 has some serious problems. I thought this survey might lend some clarity to the percentage of users with varying ownership experiences.

I seperated the poll by processor to see if there is any trend with a particular processor. i7 was added for its imminent release.

Please select the appropriate answer for your device in the survey below:

 

[pcreyn319]

I had to exchange two devices with dead pixels and finally got a good one on the third try.

 

[RichBrownsDesk]

75% with no significant problems roughly parallels the 4 out of 5 stars it's getting in user reviews on Amazon.com.

If you'd had another option that says "I had a few problems that have been corrected by updates," I would have selected that one. Instead, I chose "a few problems that don't impact my use."

 

[Seneleron]

I've had the touch screen quit on me twice, some misc. sleep/hibernate issues where a hard shutdown/restart is necessary to recover.

 

[Philtastic]

Keyboard port died on my unit within a week so got an exchange. Current unit appears to be perfect, however.

 

[Sherman T Potter]

I've had the touch screen quit on me twice, some misc. sleep/hibernate issues where a hard shutdown/restart is necessary to recover.

Exact same thing here. I've learned to put it to sleep prior to closing to avoid that...but for $1000 I shouldn't have to.

 

[Sherman T Potter]

Seeing some of the posts in this forum lately, it would be easy to assume that the Surface Pro 4 has some serious problems. I thought this survey might lend some clarity to the percentage of users with varying ownership experiences.

I seperated the poll by processor to see if there is any trend with a particular processor. i7 was added for its imminent release.

Please select the appropriate answer for your device in the survey below:

Dumb question but I'm new here; can I assume you are with MS?

 

[Sherman T Potter]

Not awaking after closing with keyboard. Once the touchscreen didn't work and forced restart. Most annoying and most frequent: After waking up, the keyboard does not connect and I have to remove and put back on. The lights do not respond on the board so i assume it's not even connected. Is there a "switch back and forth to keyboard" button on the pad itself? Grassyass.

 

[Foreverseeking]

My I5 is going back. Broken fan, or dodgy cooling system. Makes terrible noises when in portrait mode. Guess you could call that a pretty big fail. The device is great though, so another one is already on its way to me.

 

[hughlle]

Need to be able to pick multiple options. I've had 2 i5 sp4's, one had a damaged screen, this one is perfect.

 

[Zkyevolved]

My device wakes up 90% of the time by pressing the windows + P multiple times. Then other than that, the device RUNS very well. Sleep drain is a nightmare to be honest. I used to get 5% drain in 10 minutes. Now I'm getting about 4% an hour, which is unacceptable in opinion. I had my Android tablet on in my bag for the last 4 days, without touching it, and it went down 5%. I know it's not the same thing, but I KNOW that this drain isn't normal. I have a SP2 and my partner a SP3, and I know what sleep battery life should be... This isn't it!

 

[No_ax_to_grind]

75% with no significant problems roughly parallels the 4 out of 5 stars it's getting in user reviews on Amazon.com.

If you'd had another option that says "I had a few problems that have been corrected by updates," I would have selected that one. Instead, I chose "a few problems that don't impact my use."

Yep, this pretty much nails it.