Surface Pro 2 - Hanging in BIOS Screen during Boot (even after the FW "Fix")

[Nagra]

Hey there,

i have the following problem with my SP2.
I always end up in the Bios Screen after powering it up. No matter if the type cover that i own is attached or how i powered it down/reseted the device.

The only thing that helps then: Hold the power button for 10secs. Power it off that way. Wait 1 Minute, cross my fingers ...and every x-try i´m lucky and it finally boots. If not: It reboots into the bios and sometimes in a blue screen with a "your device needs to be repaired" message.

Did anyone encounter a similar behaviour or knows how to fix that?

 

[drolem]

Probably the SSD is not recognized, or become corrupted.

You can verify that by plugging in some WinPE bootable USB drive and try to boot from that -- if it boots from that, the above is at least 95% certain.

Call MS and ask for an exchange.

 

[Rvacha]

Check to see what LEDs are flashing behind the SD card slot when you try to start

 

[Rvacha]

On second thought is the OP saying that it sometimes starts properly?

 

[benjitek]

Hey there,

i have the following problem with my SP2.
I always end up in the Bios Screen after powering it up. No matter if the type cover that i own is attached or how i powered it down/reseted the device.

The only thing that helps then: Hold the power button for 10secs. Power it off that way. Wait 1 Minute, cross my fingers ...and every x-try i´m lucky and it finally boots. If not: It reboots into the bios and sometimes in a blue screen with a "your device needs to be repaired" message.

Did anyone encounter a similar behaviour or knows how to fix that?

What did tech support say when you called them?

 

[wseverino]

Mine would do the same thing. Sometimes boot, sometimes stuck on the UEFI, sometimes the repair screen. MS had to replace my unit although it took them a frigging month. I'm not bitter am I?

 

[Nagra]

Mine would do the same thing. Sometimes boot, sometimes stuck on the UEFI, sometimes the repair screen. MS had to replace my unit although it took them a frigging month. I'm not bitter am I?

yeah, that´s exactly what mine is doing.
tech support via phone = forget about that here in germany
so i just asked them to send me a new one. let´s wait and see how long it takes them.