Surface in Sick Bay

[Duncan123]

Good morning all,

My Surface is sick, some symptoms listed below . . .

- I seem unable to close a tab in Edge by clicking on the X
- Clicking the X when opening File Explorer window results in no action whatsoever.
- Swiping down from the top to close a full screen program does not work.
- Swiping from left to right seems to work ok

Any suggestions ?​

 

[sharpuser]

@Duncan123

What model Surface do you have?
What version of Windows 10 do you have?

Settings, System, About ...

 

[Duncan123]

Hi Sharp,

I have a Surface Go Intel Pentium 4415Y 1.6GhZ with 4GB RAM and run Win 10 in S mode version 1903 build 18362.10024 in the English language.

There is some additional information in my signature.

Some time later . . .

I just found out that when I switch off rotation lock and turn tablet to portrait or upsidedown landscape I can close tabs without any problems.

Go figure !?!?
​

 

[sharpuser]

Okay thanks.

A “Reset” but keeping your files should fix you up.

 

[Duncan123]

Thanks Sharp. I realize that reinstalling Windows will fix most problems. But surely there is a better solution than me spending half day to reset and reconfigure my system.
Sure hope someone will have The Golden Suggestion to fix this.

 

[sharpuser]

There is an option called “Reset my computer” which does not exactly re-install Windows 10. Instead, it makes sure all settings are correct and repairs existing Windows system files, while saving your own files.

The process takes about 10 minutes or so.

 

[Duncan123]

Thanks Sharp

What incorrect setting is causing this weird issue that only happens at 1 side of the screen. Any idea ?

BTW: According to my Windows a reset re-installs windows

 

[sharpuser]

All “settings” are replaced, then your personalized ones are re-established.

Windows 10 Reset (Keep my files) & Office 365 & OneDrive

 

[Duncan123]

Used a graphics program set to full screen and then started drawing with my finger. Seems to be a screen issue. In certain areas I was unable to draw.