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Surface Book 0xc0000428 error, keyboard won't work

Hi all, trying to fix a coworker's Surface Book and getting the above error. Don't know how to get to get to the necessary menus if the keyboard won't work. I've created a bootable USB and attempted to change the boot sequence on the SB, it still doesn't seem to boot from the USB to run recovery.

Any experience with this?



Active Member
Have you tried a quick reset?

Quick Reset
1) Power unit off
2) Press and hold Power and Volume Up buttons until the "Surface" logo is displayed
3) Release both buttons
4) Exit and Save making no changes.


New Member
Thanks MickyLittle for this link it does works, If you any file error issue you can get help from LongPathTool , It helps in any file issues.

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