Stuck on Setup Page

[retcgav8r]

After leaving my SP2 for a few hours, I returned to find a black setup screen with five menu items and "Exit Setup" as options. Tried exiting setup without saving configuration, tried hard shutdown, etc. When restarting, the SP2 opens to the Setup Page. How can I get past this page?

 

[jnjroach]

As in new computer setup or an application installation?

 

[retcgav8r]

Computer setup, I believe. Menu options are:

Trusted Platform Module (TPM)...(Enabled)
Secure Boot Control (Enabled)
Install Default Secure Boot Key [Yes or No]
Delete All Secure Boot Keys [delete secure boot keys & databases to reset platform to Setup Mode]
Exit Setup [Save Configuration and reset? Yes or No]

Version 2.15.1236

 

[jnjroach]

Ok.... that is the Firmware Screen, select exit and click yes let it reboot.... if it returns to this screen make sure no USB devices are attached and try again.

 

[retcgav8r]

Sorry, but it keeps returning to the Setup screen. Nothing is plugged in. Any other ideas? Many thanks.

 

[jnjroach]

Sorry, but it keeps returning to the Setup screen. Nothing is plugged in. Any other ideas? Many thanks.

Time to call support, as that would point to an unreachable Boot Device...

 

[retcgav8r]

Thanks very much. I'll pursue that tomorrow. I see you're in Seattle. Heck of a game. Go Hawks!

 

[jnjroach]

Thanks very much. I'll pursue that tomorrow. I see you're in Seattle. Heck of a game. Go Hawks!

That is was....had us on the edge of seat....hopefully the Seahawks will decide to play all 4 quarters in 2 weeks

 

[New2ToMe]

Mine did that after the last update which was "firmware only" that I did Friday or Saturday. I let it stand for 20-minutes and still nothing.

I then unplugged the USB hub and Display adapter and held down the start button for 20-seconds and let is shut down. Then restarted and it went through the firmware installation and has been fine ever since. Using it for this reply!

 

[GreyFox7]

That is was....had us on the edge of seat....hopefully the Seahawks will decide to play all 4 quarters in 2 weeks

I couldn't believe my eyes, I figured someone must have paid the Packers for all those short arm missed tackles in the last 4 minutes. The Seahawks really only played about 8 minutes so 2 quarters might be enough in the SB if they can muster it.