SP3 pen question,please help

[lcm]

Sometimes the touch pen works fine, but sometimes it can not wok suddenly . When this problem occured, it might work fine latter, or it might not work for a long time.
I had replace a new battery, and I had do all the updates, but this problem still occured, even I uninstalled and reinstlled the driver.
The surface hub app always shows "Surface Hub can not conncet to the pen device", no matter what I do that others teached from the google.
Can anyone please help me?

 

[nipponham]

If all your drivers are up-to-date and batteries are fine, then it could just be a matter of getting a faulty pen. Some people on this forum have simply exchanged pens to see their problem go away.

 

[BMoreawesome]

My boss has a Pen where everything works but the top button. It works to connect but the opening of one note and the double click to screen capture isnt working.

 

[note3]

That is the pen from htc. For the normal work it is much better than the MS Pen.

 

[lcm]

thanks all of you, I will try it.

 

[Aurelio]

My boss has a Pen where everything works but the top button. It works to connect but the opening of one note and the double click to screen capture isnt working.

You sure your Bluetooth is on and the PEN is paired?