Questions regarding hardware support

[T3chno]

Hi all
I have some questions regarding sending a Surface Book to the Microsoft Hardware support. The Keyboard part got damaged when something fell on it and caused a dent. I tried to find out whether I can only send that one part to the support shop or whether it is always necessary to send the whole Surface.
I wasn't able to figure out anything from Microsoft support so I hope some of you have made some experiences.

Cheers,
T3chno

 

[GreyFox7]

When you arrange to send it in they should give you complete instructions, don't just send it in without first contacting them and getting a return authorization number.

Surface books are a set, the clipboard and base have only one serial number so they must remain together.