Power Button No Longer Working

[DLCPhoto]

I've had my Surface 3 (4gb/128gb version) for almost 2 years. The power button has always been a bit 'tempermental' in that I had to touch it in the middle/right side of the button to get it to respond.

This morning I found that it wouldn't operate at all. Short press, long press, no response.

Fortunately, it was on when this behavior started, so I can still use it. But I would guess that if I turned it completely off, that I wouldn't be able to turn it on again.

I did a reboot, but nothing changed.

I called Microsoft, and they offered an exchange for $220 (90 day warranty).

Does anybody have any suggestions on how I could get this fixed? Anything that is user serviceable?

And if it did get turned off, and wouldn't restart with the power button, is there any work-around to get it booted again?

Thanks.

Don

 

[DLCPhoto]

Well, I held the power button down for 20 or so seconds, and the screen turned off, and it apparently fully rebooted (it asked for my password, and I don't have this set to be required after it 'sleeps'). And now it's back to working normally, turning on/off as it should.

I don't know what caused this glitch, but hopefully that'll be the end of it.

 

[Plantje]

Good you got it sorted out! Hope it will not happen again!

 

[Richard W.]

I'm having similar issues.

Power button doesn't want to respond until the 3rd or 4th try. (When powering it on from a shutdown, not sleep mode.)

Downloaded the firmware update yesterday, but I still have the problem this morning.

 

[DLCPhoto]

Sorry you're having trouble. I'm guessing it's a mechanical issue, rather than a firmware/software type of problem. As I said, mine is a bit 'picky' in that I have to press the button more on the right side to get a response. So you might try pressing different sides to see if there is better response.

If push comes to shove, and you need to replace it, the Microsoft Store here (where I bought it) said they have an exchange problem, so for $220 I could get another one, 90 day warranty.

Good luck.

Don