Ok, I'm not sure if this belongs here, since this thread seems more directed at wifi problems that have been persistent from right out of the box. Nevertheless, the sticky says "Post all your wifi issues here", so here I go.
I think my wireless controller just died!
I came home from work today and woke my Surface Pro 3 (i7, 256gig). Hmm, no internet, that's strange. I have had absolutely zero wifi issues out of this machine since day one. I fired it up the first time, it found my network, I entered my wifi password, and it's been absolutely golden ever since. I've only had it about a month, so I think Microsoft had all of the early problems ironed out by the time I got mine. I clicked on the network symbol in the task bar, and out pops the Networks bar stating "No networks found." I toggle the wifi off, then on again - no change. Then airplane mode on and off. No change.
I decide to reboot the machine, no big deal. When I went to the power options menu to restart I notice it says "Install updates and restart" or something to that effect. I figured maybe the problem was an uncompleted driver install (I have it set to download and install updates automatically - I am rethinking that plan now). Windows shuts down, showing the "Installing updates, do not turn off your computer" etc screen, I don't touch anything, after a minute it shuts down and restarts. When the log in screen comes up, I still have the wireless strength meter showing no signal with a little red circle with an "X" in the middle. I log in, same as before "No networks found". !@#@% !@^#&! ^$$ What the heck is wrong with this thing?
So I power cycle both my router and cable modem. Still "No networks found". I pull out my phone, iPad, and ancient Toshiba laptop. Not only can all of them see both bands on
my router, they can each see several of my neighbor's routers as well. Surface sees not one single network available.
So, now I convince myself it had to be the result of the update Windows just installed. I come here to see if others are having issues and find nothing from today. Nevertheless, I go to Recovery and see I have a recovery point from 11/15. I roll back to 11/15 and still nothing. Still no wireless networks found. I went to the "Programs and Features:Installed Updates" folder and confirmed there are no updates showing beyond 11/13 (and the wireless controller was working fine last night).
- I go to the device manager and disable and re-enable the Marvell controller - Nothing
- I uninstall the controller but leave the software and reboot, Windows automatically reinstalls it - Nothing
- I go to Surface Support and download the driver pack (on my laptop, before anyone asks), and uninstall the controller and delete the driver. After reboot, it does not reinstall the controller because I deleted the driver, and I manually install it from the October driver pack (driver version 15.68.3059.117) - Nothing
- Throughout all of this, the Marvell controller reports that it is installed and working properly.
- My SSID is not hidden, and evidently neither are my neighbor's. Three other devices can see 4 or 5 available networks sitting right next to the Surface which reports "No networks found".
- 24 hours ago, the Surface was functioning flawlessly.
Can anyone think of anything I have missed? I think my wireless controller just croaked. I no longer think the update had anything to do with it, pure coincidence that it happened to be waiting to complete installation when my wifi controller went belly up. I am prepared to attempt a complete Windows restore, back to "Out of the box" status. I wanted to see if any of the Gurus here had any other suggestions first.
Sorry about the wall of text! I wanted to answer every question I could anticipate up front to save a little back and forth. I really want to love this machine, but it's getting harder at the moment.
Rick