Intel Display driver crash GRAPHICS_DRIVER_TDR_FAULT

[ptr727]

Was working today, the screen turned black, mouse cursor disappeared, reappeared, then BSOD in the Intel graphic driver.

Known problem, any solutions?

kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: ffffe00101b26170, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8012e2165e0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


SYSTEM_SKU: Surface_Pro_3

SYSTEM_VERSION: 1

BIOS_DATE: 06/05/2015

BASEBOARD_PRODUCT: Surface Pro 3

BASEBOARD_VERSION: 1

BUGCHECK_P1: ffffe00101b26170

BUGCHECK_P2: fffff8012e2165e0

BUGCHECK_P3: 0

BUGCHECK_P4: d

FAULTING_IP:
igdkmd64+165e0
fffff801`2e2165e0 4055 push rbp

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CPU_COUNT: 4

CPU_MHZ: 8f7

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 45

CPU_STEPPING: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

STACK_TEXT:
ffffd000`b4776708 fffff801`2ba22a8c : 00000000`00000116 ffffe001`01b26170 fffff801`2e2165e0 00000000`00000000 : nt!KeBugCheckEx
ffffd000`b4776710 fffff801`2ba22223 : fffff801`2e2165e0 ffffe001`01b26170 ffffd000`b47767e9 00000000`000000f4 : dxgkrnl!TdrBugcheckOnTimeout+0xec
ffffd000`b4776750 fffff801`2c77e481 : ffffe001`01b26170 ffffd000`b47767e9 00000000`00725496 ffffd000`b4776960 : dxgkrnl!TdrIsRecoveryRequired+0x193
ffffd000`b4776780 fffff801`2c7da0e1 : 00000000`00000000 ffffd000`b4776920 00000000`00000000 00000000`00000000 : dxgmms2!VidSchiReportHwHang+0x3fd
ffffd000`b4776850 fffff801`2c7d79ee : ffffe001`09124000 ffffd000`00000102 ffffd000`b4776b00 00000000`00000004 : dxgmms2!VidSchWaitForCompletionEvent+0x441
ffffd000`b47768e0 fffff801`2c775fa7 : ffffe001`09126000 00000000`00000000 ffffe001`09126790 ffffe001`09124810 : dxgmms2!VidSchiWaitForCompletePreemption+0x7e
ffffd000`b47769d0 fffff801`2c76cbf5 : ffffe001`09126000 ffffe001`09126000 00000000`00000004 ffffe001`0105fc40 : dxgmms2!VidSchiCompletePreemption+0x13
ffffd000`b4776a00 fffff801`2c7a3403 : ffffe001`09126000 ffffd000`b4776bc8 ffffe001`0fbd10f0 ffffe001`00000000 : dxgmms2!VidSchiScheduleCommandToRun+0x7285
ffffd000`b4776b90 fffff801`2c7a33e0 : ffffe001`09126000 ffffe001`09126000 ffffe000`fc5d2780 fffff803`3d462740 : dxgmms2!VidSchiRun_PriorityTable+0x1f
ffffd000`b4776bc0 fffff803`3d16f948 : ffffe000`fc5d2780 ffffd000`b4776c90 fffff803`3d3ec180 fffff803`3d1dbd10 : dxgmms2!VidSchiWorkerThread+0x80
ffffd000`b4776c00 fffff803`3d1dbde6 : fffff803`3d3ec180 ffffe001`090e4280 fffff803`3d462740 00000000`00000000 : nt!PspSystemThreadStartup+0x58
ffffd000`b4776c60 00000000`00000000 : ffffd000`b4777000 ffffd000`b4771000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
igdkmd64+165e0
fffff801`2e2165e0 4055 push rbp

SYMBOL_NAME: igdkmd64+165e0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME: igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5591ec5d

FAILURE_BUCKET_ID: 0x116_IMAGE_igdkmd64.sys

BUCKET_ID: 0x116_IMAGE_igdkmd64.sys

PRIMARY_PROBLEM_CLASS: 0x116_IMAGE_igdkmd64.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x116_image_igdkmd64.sys

FAILURE_ID_HASH: {2dd455a7-a731-ffcb-c3fd-14ce7783fc02}

Followup: MachineOwner
---------

 

[leeshor]

Did this only happen once?

How long have you been using it since the last restart?

 

[ptr727]

Only BSOD that I know of.

I never manually restart, just let it sleep, only time it restarts is when windows update restarts it or when I install software that insists on restarting, probably been on for a week or so. I did notice that after the BSOD it installed updates while rebooting.

 

[leeshor]

You should restart at least once a week. I'm guessing that was a fluke from not having been restarted.