Hi
I hope someone might be able to give me some advice.
I bought my Surface Pro 3 in September 2014 from Curry-PC World in the UK. A month or so ago it froze on me and required a hard reboot. It worked for a couple of minutes and then froze again. After another hard reset it failed to boot at all. It would just go to the UEFI menu.
I've tried downloading the recovery media from Microsoft and booting from a USB. But the software either complains that the drive isn't partitioned or it can't find it at all. I've tried to install Windows fresh, but again it can not see the SSD. I even booted Linux from the USB to see if it could see the SSD, but still no luck.
There is actually a thread on Microsoft's official support forums started by someone experiencing the same issue with their Surface Pro 4. Unfortunately, they never came to a conclusion. I've done everything that they have mentioned, including the Command Prompt techniques. You can read all the details here.
I contacted Microsoft and explained everything I did. All they could do was offer me a refurbished replacement for £400.
So I emailed Currys-PC World and explained that if I have spent over a £1000 on something I expect it to last more than two years. They responded by asking me to get an independent quote for it's repair and send them the details. However, I know how difficult it is to repair a Surface so I'm having a bit of trouble finding anyone local who says they can specifically fix Surface Pros.
This is my last ditch attempt to find out if there are any other methods I can use to try and find out if the SSD really is dead. Any ideas?
If not, does anyone know of a recommended repair specialist in the UK? I live in Bristol.
Thanks
I hope someone might be able to give me some advice.
I bought my Surface Pro 3 in September 2014 from Curry-PC World in the UK. A month or so ago it froze on me and required a hard reboot. It worked for a couple of minutes and then froze again. After another hard reset it failed to boot at all. It would just go to the UEFI menu.
I've tried downloading the recovery media from Microsoft and booting from a USB. But the software either complains that the drive isn't partitioned or it can't find it at all. I've tried to install Windows fresh, but again it can not see the SSD. I even booted Linux from the USB to see if it could see the SSD, but still no luck.
There is actually a thread on Microsoft's official support forums started by someone experiencing the same issue with their Surface Pro 4. Unfortunately, they never came to a conclusion. I've done everything that they have mentioned, including the Command Prompt techniques. You can read all the details here.
I contacted Microsoft and explained everything I did. All they could do was offer me a refurbished replacement for £400.
So I emailed Currys-PC World and explained that if I have spent over a £1000 on something I expect it to last more than two years. They responded by asking me to get an independent quote for it's repair and send them the details. However, I know how difficult it is to repair a Surface so I'm having a bit of trouble finding anyone local who says they can specifically fix Surface Pros.
This is my last ditch attempt to find out if there are any other methods I can use to try and find out if the SSD really is dead. Any ideas?
If not, does anyone know of a recommended repair specialist in the UK? I live in Bristol.
Thanks
