Freezing, Black Screen, Generally a POS

[Niterider4]

I was hoping that the most recent October firmware updates might have fixed my SB issues, but alas no. Everything was working nicely for a couple of days. Then, this morning, after leaving the SB plugged in and on all night with the lid closed, I unplugged it and took it to class. When I opened the lid in class, the screen was black, prompting me to do a 30 second power button shutdown and reboot. Things worked fine for an hour and a half until, midway through my lecture, my SB froze completely and I had to give the class a break while I rebooted and reloaded the document from which I was lecturing.

This happens on Microsoft's flagship hardware, all updates installed, using Microsoft Windows 10, and running Microsoft Word. Nothing else running. Pathetic.

When it happens, I make sure all my students know I am using a Microsoft Surface Book and that it is, in my opinion, an expensive piece of garbage.

 

[Wayne Orwig]

Since the updates way back in February or whenever it was early this year, mine has been nearly perfect.
Sounds like you need to get it replaced.

 

[jnjroach]

Mine has been rock solid since I got it out of the box.... others in my office have had issues but not this one.

 

[Migi]

Wow, can you imagine those students. Now they think MS hardware is garbage and will never buy it.

 

[Niterider4]

If Microsoft was concerned about its reputation, it would have put out a solid product in the first place. Microsoft deserves the reputation it gets for this product.

 

[Migi]

If Microsoft was concerned about its reputation, it would have put out a solid product in the first place. Microsoft deserves the reputation it gets for this product.

Time to switch to Mac.