Cursor Calibration on Secondary Monitor

[zimbrich]

I have a Surface Pro 9 with Thunderbolt™ 4 Dock, and have a Dell 24" monitor and a Sceptre 27" 4K monitor. I run Visio Pro 2021 extensively and have a problem that just started a few weeks ago. If I have Visio running on the Surface Pro 9 display, all functions work as expected. I I drag Visio to my27" 4K monitor running at 3840 x 2160 resolution, I can no longer "drag and drop" a shape either from the shapes group or an existing shape already on the drawing page. I have figured out that there is a "dead zone" (lack of any way to describe) where if I frag a shape from the group then move only a few millimeters to the right, the shape appears on the far-right side of the screen and can be controlled by the mouse. But if I continue to drag my mouse cursor further right, I get the "red-slashed-circle" icon instead of the crosshair arrows and I cannot drop the shape anywhere (in the "dead zone".

If I change my display settings to "Duplicate Screens 1|3" Visio then performs as expected. But the whole point of having a 4K monitor is to work on drawings in a higher resolution. Has anyone seen this behavior? Better yet, anyone have a solution? To better illustrate I have posted a ScreenRec recording of what I am seeing:

29.12.2024_09.35.50_REC

 

[Browningate]

Can't say that I've ever seen that before, but, if you haven't already since docking or undocking, log out of Windows and back in again (especially if the external monitor is your primary) because certain things don't scale right if the density of the primary monitor changes without a logoff cycle being completed first. Otherwise, see if a different build of Visio behaves the same way.

 

[zimbrich]

UPDATE: It seems to be related to the monitor it runs on and where they are positioned relative to th eSurface Pro 9. For reference, I have a Dell 24" monitor on the left, my SP9 in the middle and a Sceptre U275W 27"4K monitor on the right. If I run Visio on the right (Sceptre) monitor, I get the behavior in the video (link above in my last post). If I drag Visio to the center monitir (SP9 Display) Visio works exactly as expected. If I drag Visio to the left (Dell 24") monitir, I see similar behavior as in the video (link above) but if I move the mouse cursor, the shape moves in a disproportionate ratio to the mouse as I move from the lower left to the upper right. I am totally baffled by this.

Also on the right monitor, the "active" zone as I am calling it, moves according to where I position that monitir in the System > Displays > Multiple Displays graphic in Windows settings.

Here is what I have:

1. Dell 24" 1902 x 1080 (Recommended)
2. SP9 2880 x 1920 (Recommended)
3. Sceptre 27" 4K 3840 x 2160 (Recommended)
4. All connected to a Thunderbold™ 4 Dock.

14.01.2025_09.57.54_REC

Recorded with ScreenRec

screenrec.com

 

[Browningate]

Just out of curiosity, in this topology, which is the primary display? And does the symptom change (or move) if your primary display is changed to one of the others with a different density? If so, does logging out and back in again after docking or undocking have any impact? It's some quirk of Windows scaling, no doubt, but perhaps also a bug in that build of Visio (or both). If you downgrade to an older build, does the issue persist? Are there any newer builds available, and if you update to one of them, is there any change?