Complete Fiasco For UK Pre-Orders

[paul.mellors]

I pre-ordered a Surface Pro 4 and have been told that I cannot buy complete cover for it. Complete cover was not available for pre-orders and Microsoft Store will not make it available. Extremely unhappy about this and this is MS thanks for pre-ordering a flagship product. BEWARE!!!!!

 

[leeshor]

Welcome to the forum

Who did you order it from? As far as I know if you show up at the store in person there is no reason foe them to deny the complete coverage if your Surface is in good working order.

 

[Afy]

No MS Stores in the yUK.
I did manage to get complete cover for mine, but it wasn't a pre-order.
An alternative would be to return it if possible, and buy one from John Lewis, they provide a three year warranty.
If I am not mistaken by law you are covered for two years in any case.

 

[Zkyevolved]

I had a very similar issue. I had a preorder in Spain, Complete wasn't an option at the time (even did it over the phone). They said that I could get it the day it comes out officially to my current order. Lies! I had to RETURN my SP4 just to be able to get Complete. I ended up returning that one, too, haha. Now I have the i5/8/256 model. I feel much more future proofed haha. Love this little guy .... 1550 lot number, so much light bleed. But only on black screens.