Christmas failure(s)

[RémiM]

Yesterday a very strange issue happened to me. I had to change my password (the hotmail one - to which all my things are linked) and for some reasons all my Metro Apps were broken (no more logo and kind of a stange name instead of the usual app's name -- like AppexNews instead of News for instance) and I was unable to open the App Store. It was not even launching.

I ran the Store troubleshooter, it came back with errors but was unable to solve them.

The solution was to refresh my system, which is, to be honnest, a little pain in the ass. But it worked.

During the refreshing process, I had the chance to notice that my screen has a lot of yellow spots in the 4 corners and in the left and right sides. At least 6-8 yellow areas. And I also had the chance to hear that my fan is not well balanced. When the latter is running, if I tilt my SP3 a liitle bit (which I did because I was in my bed holding my SP3 as a tablet), it makes a friction noise. Which sounds like a big mosquito. I've never heard it before as I mostly use my SP3 on a flat surface with the kickstand.

I am living in Québec city and we have no MS Store there. The closest is in Toronto. Exactly where I am for the holidays. So I am going to have a walk there.

Do you guys know if they could do something for me (like send my SP3 for a fix), even if I bought my SP3 further north in a BestBuy store ? Or do I have to go to BB ?

I wish you all a nice end of year.
Take care.

 

[GreyFox7]

IDK... but walk in give them a sob story about all this trouble and being out of town ... you haven't got anything to lose except a little dignity.

 

[RémiM]

Right now, it might be a sobber story

 

[GreyFox7]

BTW I wonder if your initial trouble was in any way linked to the hacking shutdown of Services yesterday. I think if things are acting weird in this connected world t might be best to wait to see if it blows over.

 

[RémiM]

Very good question. Since then I am also struggling with my OneDrive.

 

[kozak79]

Just go to the support site, write down the problems, select exchange and then select advance exchange. You don't have to speak to anyone. You'll get a new SP3 within 2 days and have 14 days to return the old one in the box and shipping label they provide.

 

[RémiM]

Wow, I didn't know that. Thank you @kozak79 for the advice.

 

[kundas1]

kozak, what you fail to mention is that RemiM will be billed on his credit card $1000 till he sends in his old device... RemiM si vous êtes à Toronto, il serait mieux d'aller à la boutique Microsoft! ils vont faire un échange sur place

 

[sharpuser]

Somehow, this policy sounds much more reasonable and level-headed, when stated in French.

 

[grumpy]

Just go to the support site, write down the problems, select exchange and then select advance exchange. You don't have to speak to anyone. You'll get a new SP3 within 2 days and have 14 days to return the old one in the box and shipping label they provide.

Which will be a refurbished unit, and Microsoft's standards for refurbished units is rather low. At least there is a chance of getting a new unit from a Microsoft store.

kozak, what you fail to mention is that RemiM will be billed on his credit card $1000 till he sends in his old device...

It's actually only a "hold", but they take their sweet time removing the hold.

 

[kundas1]

which is why I said "till he sends in his old device" and sharp I said it in French because he is from Quebec

 

[RémiM]

Thank you very much for all your advices. I really appreciate your help.

I am going to go to the MS store today and I will let you know.

which is why I said "till he sends in his old device" and sharp I said it in French because he is from Quebec

Your french is perfect ! Congratulations. Have you been living in the province of Québec ?