Solved Cannot download Apps from the Microsoft Store

[XBU Philippe]

Hello guys,

I have tried several solutions already from the Internet (resetting the store over "Settings", resetting it via Powershell) and nothing really seems to work.

I have a Surface Book 2, Windows 10, and the Microsoft Store opens, I can browse, but I cannot download. I can "buy", then when I try install it, there are several problems that can arise, and they vary from time to time, but they result in me not being able to install apps:

• Most of the time a click on the "Install" button results in nothing at all.
• Sometimes my cursor shows a
  
  sign when hovering over the Install-Button
• When I do get it into the download-queue the app never starts downloading (they even get stuck in my start menu)

So, any ideas on what to do?

 

[sharpuser]

Check Settings, Accounts, and make sure you don’t need to “Verify” your account on your Surface Book 2.

This was the answer for me when I was having these problems on the Microsoft App Store.

 

[XBU Philippe]

I think that made me see that the problem is rooted deeper... I have no Windows Defender to turn on and cannot start or install it. Is there a possibility to get in touch with Microsoft Support? It cannot be, that a 2000€+ laptop has problems like this.

 

[XBU Philippe]

Okay, Update. I chatted with Microsoft support this morning. They just made a repair installation of windows (after checking that my hardware is okay) and voilà, Store and Defender are working again. Thanks, anyway!

 

[jerry_maguire]

If you're having problems with an app from Microsoft Store, consider these updates and fixes.

• First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.
• Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
• Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.
• Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.
• Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.
• Repair or reset your apps: See Repair or Remove programs in Windows 10.
• Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.
• Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Hope this helps you.

Best,
Jerry.