help plz

I've had my surface laptop for a while now and it won't boot anymore! I push the power button and the Surface logo flashes for less then a second then the screen goes black, keyboard stays backlit for another 15 to 30 seconds then also shuts off, I can keep doing this over and over, if i hold...

I bought my wife a SP4 for X-Mas, and it has been nothing but problems. We love the device, and have troubleshooted immensely. We're still getting issues such as: Windows freezes and is unresponsive(frozen), and the screen turns black sometimes and is unresponsive to the point where powering it...