firmware

Hello. I have a Microsoft Surface Laptop 3 (i7, 16Gb, 1Tb, 13") that was recently reset to a new install of Windows 11 Pro. I want to use Windows 10 Pro instead. I am having difficulty getting the "downgrade" to work. Here is what I have tried to do. I have USB ISOs of both W10 and W11. I also...

BIG PROBLEM across all Surfaces. In my recent months of troubleshooting, I've found many others recently having this same issue. It seems to apply to Surface Pro 1/2/3/4 and possibly the latest models. This link is just one example of the complaints: Surface Pro 4 Jul 2017 Update - Type Cover...

Anyone received creator update yet? Updated firmware for creator update has been postponed, anyone know when it will be released?

So, just checked for updates on both my Surface Pro 3's a few minutes ago and both just found and installed this "Surface - Firmware - 03/22/2017 12:00:00 AM - 38.12.70.0" I wasn't aware of a new firmware update - has anyone else seen this and/or know what's in it? Both machines are enrolled...

Hello. I've got this problem of firmware update failing on restart. I get message of "Please wait while we install a system update" but just for split second, then it goes blank and restarts two more times or it goes blank and I need to play with power button or power and volume up button to...

I have a Surface Pro 3 running Windows 10 and joined to a domain. The device has been working perfectly since I bought it, including the Windows 10 update. I just installed the 1/19/2016 update and I am now experiencing a login issue. I enter my username and password, the login screen flashes...