factory reset

Factory Reset the Surface Book 3, model "1873", with a USB stick, but then it freezes with BSOD at 10%. How do I get past that point? Why is this error happening? Can I do hardware diagnostics? Everything has been erased.

Factory Reset the Surface Book 3, model "1873", it then asks me which keyboard region I would like to be in, but then I am unable to select a keyboard region because it disables my keyboard. The keyboard does not work during the setup process. Why does the keyboard not work, and how to fix this...

Hi all, I just bought a 2nd hand Surface 3. Before using it I wanted to do a full reset that wipes the drive. I choose the full wipe option in the recovery options and I was expecting the Surface 3 to reboot and begin the long wipe, instead it turned itself off. When I realised it had done this...

I recently aquired a used surface pro from a family member and while I'm not normally a tablet kind of person (I prefer notebooks and laptops) I was interested in it because it seemed to be held to a high standard of performance as bragged by Microsoft. This Surface has had some history. I was...