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You can pick up the Incipio feather case for Surface Pro & Pro 2 from Fry's. They have all the colors available. It looks and feels great. I just got one yesterday at my local Fry's. I don't know if mine is defective but it doesn't seem to fit the kickstand. I already exchanged for another...

Sorry if this has been answered but I didn't read through the entire thread. I don't think Microsoft has to give you a new retail unit under warranty unless it's deemed irreparable. Even then, I wouldn't expect it to come in a new retail box. Now, if they were selling refurbished units at...