Search results

OK, I had the same issue with my type cover. There was a grain of sand embedded in the type cover where your palm rests when I purchased it. Since the cover slides on the glass, it makes a v shaped scratch. I removed that grain using a flat screw driver so the damage is not noticeable. I did...

I installed the new driver without uninstalling anything... everything is working fine.

hehehe, that is how we end up in a cycle of misery!

so, I finally received my device at the end of last week. It looks brand new.I also received an extra charger for some reason. Now, when I go into my account, my device has been replaced by the new device under my devices in the support section. It says, "Microsoft No longer services this...

They seem to be sending back my device (per the chat support agent today), I am assuming after repairing it instead of an exchange, which I would be fine with, except that I cannot add ESP to that device anymore! (mind you, I could add it on the website even after they had received it, but...

thanks for the update. I regret sending mine back to MS for replacement. If mine is a rufurbished unit, I am taking it to the MS store.

Wordament, Skype and Cut the Rope! :)

any updates Lenny? Man, I created mine on the 18th, had it shipped, they received it and they have no idea what the status is! they definitely have enough resource to handle this professionally don't they?

thanks for the update. Now back to the waiting game :)

ha! good to know! I sent in my pro for replacement and have my fingers crossed. It is supposed to be an exchange so I was thinking about driving to the store which was an hour and a half for the exchange but I am glad I didn't! btw, can anyone tell us if they got new units or refurbished units ?

I just shipped my surface pro 128gb back for replacement. The box they sent has a document that says send only the surface pro unit and specifically has images showing not to include the accessories. So, I called surface support to confirm and the guy said only send what it says and not include...