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All finished. Resetting fixed it. I didn't have any docs to loose so, alls well.

same thing 1. from the login screen 2. hold down shift while clicking restart (in the menu under the icon in the bottom right corner). in the same menu that you chose Refresh (I think it's called advanced options) ...there is also a Reset option. I just started to do that with mine now for the...

I am considering just reformatting the damn thing

let me know if it fixes the problem!

MS help told me to "refresh" the operating system and after a bunch of failed attempts to find a way to do that they had me do this (though it still does not work) 1. from the login screen 2. hold down shift while clicking restart or shutdown from the icon in the bottom right corner. It went...

...Just like the title said, the screen on my week-old tablet is frozen since the new update. I can: turn it off and on (including type opening password) control/alt/delete (but task mngr does not work. it won't open. touching it or clicking via keyboard navigation just closes task pane)...

hmmm.... after getting the most recent automatic update my surface is frozen. restart does nothing.