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Thanks for your response, I really hope I hear from them soon then. I'll update as I hear from them

Maybe but this isn't a simple issue, this is a damaged Surface. Was hoping someone had something similar, to tell me their experience, but also glad to see most haven't had this kind of experience.

This was the big test for me, if Microsoft would give good customer service, similar or better than Apple. I purchased 2 Surfaces, 32g and 64g, for me and my wife. The 64g (mine) is warped, and is like waves bulging up wear the top metal part connects to the rest of the tablet, in 3 places...