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Disregard. I finally reached a human via chat (after running the diagnostic program - only then did the chat option become viable). A replacement Surface is on the way.

Hello - New to the forum and need some help. I sent my Surface Pro 7 into Microsoft Service to repair a "won't turn on" issue. I got it back in a reasonable amount of time, and it now turns on, but the screen is washed out (very low contrast) and flickers constantly. How do I reach...