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Wow, you are so awesome! I appreciate all your suggestions. I do believe I did the zip drive correctly. My computer never let me get to even try it. It never completed a hard reset; it was stuck in the hard reset. I contacted the CEO & CPO (chief product officer) about the issue, & they're...

I believe I did format the zip drive as you showed. I never got to the language screen. I never could get the hard reset to complete to move on to the download of the image of my computer. It kept putting a little window up saying it needed to reboot. Surface Support couldn't figure it out &...

I appreciate the reply. I had a 16gb zip drive & got the recovery drive using another computer. I ran the hard reset, & it got stuck in a reboot loop. I worked closely with Surface Support, & they couldn't get it to stop the reboot loop. I went to an IT specialist in the community, & he couldn't...

At 1 year & 4 months, my ProX got stuck in a hard reset. Microsoft Surface support & an independent computer dude couldn't fix it. Microsoft will give me a refurb for $500. Anyone else out there experiencing the same thing? I resent having to pay more money, especially for a refurb.