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Hello. Thank you for your response. Yes, as I said, at times it has been plenty loud, including when I bought it (I bought it secondhand but it looks like it was never used). Actually I can I am fine with completely erasing everything. I only have a few programs and not too many files on drive...

I really hope someone can help me. I have spent a few frustrating days trying to solve a problem with my Microsoft Surface Pro 4 audio. I am using Windows 10 version 20H2 0S Build 19042.746. The sound volume of my surface Pro is quite low, even over Bluetooth. There have been times when it was...