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Thanks for your response. Yeah, it's pretty grim. I've gone to this site and downloaded the drivers and firmware as suggested. https://support.microsoft.com/en-au/help/4023482/surface-download-drivers-and-firmware

Surface book 2. I've had it for a year. The laptop will just shut down without any warning at all. I've recently discovered it's when battery 1 (the tablet battery) is at zero percent. Does anyone else have this disastrous problem?? The device was showing me 72% battery left when it turned...