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Hi there, I ran into several issues. 1. out of the sudden, my keyboard stopped working, sometimes it does. The USB port works though. 2. during startup all Keys have backlight, when in Windows none. 3. when trying to reinstall Windows, I get this error (see attachment) how to solve this? thanks

Hello, I have a MS Surface Book (1) lately the Keyword doesn't light up anymore and the NVIDIA card vanished from the "Device Manager" Any Ideas? thanks

Dear Community, I ran into a problem! My Surface Book Mouse is not working anymore! While on vacation, it stopped working! It is blinking blue, but my surface book can't find it anymore! Anyone an idea? Thanks

Here my Surface Book 1 Result

thank you! The computer is not even starting anymore

ok it booted up into the assistant to setup language, etc! when adding wifi code, it froze again and made sounds,

well not yet, i ws never offered the option to boot into safe mode, after 4 times freezing, it seems to boot up now Any Idea of Program to check what is wrong aka which device might have issues

it's stuck with windows sign and the circle,

than it might work, i read somewhere that need to be enabled

yes and after the latest update, the computer restarted and got stuck on startup

Hello, for a client I'm supposed to reinstall Windows 10 Pro on his System His System is a an ACER Aspire ES1-711-P7JE with the following Hardware Intel Pentium quad core processor N3540 (up to 2,66 GHz) Intel HD graphics 8GB RAM 640GB Hard Disk Some friend gae it to him to use it BUT, there...

I checked it on my Surface Book 1706 and i can't run Windows 11! THough i think the Surface Book has a much better system than required do we have to enable TMP? Where can this be done?

ok, today the backlight started not to work FN+F1 and FN+F2 are not working

thank you

strange is, that the Q work, though not the @

Hello, since yesterday, I can't make a AT-Sign and no dot with my keyboard Anything else works, any idea thanks

ok thanks, will try it

Hello everybody, got another issue with my Surface Book. The Performance Keyboard, yesterday started to work abnormal. Sometimes I can use it and write something and then it's not working at all, i can press any key and nothing works suddenly it works again. Anyone any suggestions? Thank you

I didn't realod all software, with the update tool, everything is there the lastest update had been installed and everything is working now. thanks for the advice

ok i pulled the latest update through the update tool from microsoft and now everything works again