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  1. Nicola Wilson

    Surface pro 6 won't load after restart but will after shut down

    It is also happening during shut down now as well. There doesn’t seem to be a pattern for when it switches on sometimes soft reset works other times hard reset sometimes it will come on after a few minutes other times an hour. Sometimes when I unplug it plug back in sometimes when I remove the...
  2. Nicola Wilson

    Surface pro 6 won't load after restart but will after shut down

    This hasn’t worked. When I ask it to do startup repair it loads for a bit the says it repair could not repair your pc. I asked it to continue to windows 10 and it switched off and now won’t load at all. When I restart and go into command prompt it restarts and switches off.
  3. Nicola Wilson

    Surface pro 6 won't load after restart but will after shut down

    My pro will never load after a restart. I can get it to load using soft and hard resets but sometimes these do not work and I have to leave my device for an hour or so till it responds again. If I shut down, rather than restart, then switch it on works no problem. My battery is on full and...
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