Search results

You are correct, I did not mention the screen jitter in my initial post. It definitely was part of my problem, and I took video of it before I sent the unit back. The jitter got so bad it was hard to get the mouse to focus on the start button to do a regular shutdown. Everyone I've spoken to at...

I'm in the USA. I would think this would be an important market for them to support! Another phone call again today, another answer of "it will ship soon......no idea when". It's become my habit now to document who I have spoken with. My last few calls, the CS agent didn't want to provide a...

I should give chat a try. It might be painfully slow tapping it out on my phone, but it's better than nothing. Thank you for the suggestion. BTW, it is a known issue. See Microsoft finally stops screwing Surface Pro 4 owners with flickergate Hopefully one of these calls, I'll get lucky. Never...

Yes. I have had discussions with ten different people on 8 separate phone calls and now three emails and still no resolution. I have an extended warranty, but they require something from Microsoft saying the device is not repairable in order to pay for the replacement, and Microsoft won't do...

Hmmmm.

....and NO support from So, on July 30 I called Microsoft about my screen bulging out due to the battery expanding and overheating. They told me to stop using it, and that they would send me a prepaid box for return and replacement. This must be a well-known issue, as they seemed eager to...